Transport Office, CUHK

Contact Us

Q&A

Can I carry large-size Luggage / Goods onto the school bus?

To avoid obstructing the boarding and alighting of other passengers and affecting road safety, passengers with large luggage / goods are advised to arrange their own transport for destinations.  For more information, passengers may refer to ‘Safety Notes for Passengers’ Luggage / Goods’ in Notes to Passengers.  To safeguard the safety of passengers and bus operation, the driver has the right to refuse them to get on the bus.

Can I eat and drink on the school bus?

For the sake of other passengers and to keep the school bus clean, eating or drinking on the school bus is strictly prohibited.

What can I do if I left something on the school bus?

Each school bus is inspected by the driver upon arrival at the terminus.  If you left anything on the school bus, please fill out the Online Lost Item(s) Form.  We will contact you as soon as possible to arrange for claims once we have found the item(s).  You may also contact the Security Office 24-hour Control Room (Tel: 3943 7999) to enquire about your lost item(s).

In general, we only keep lost items for three months (perishable items, such as food and drinks, are disposed of immediately or kept for a shorter period of time based on the condition).  We dispose of items that are unclaimed and overdue in an appropriate manner.

How do I compliment the staff of the Transport Office?

If you wish to compliment our staff for their services, you can express your appreciation to him/her in person, or complete the Online Appreciation Form to show your gratitude.

Can I take the school bus if I am neither a staff member nor a student of CUHK?

The school bus is exclusive for students and staff of The Chinese University of Hong Kong.  Tourists should arrange their own transportation for destinations within the campus.

Will school bus / paid shuttle light bus service remains normal during bad weather?

The University has made arrangements for campus transport in case of severe weather.  For further information, please refer to ‘Traffic Arrangements during Typhoon Signals, Black Rainstorm Warning Signals and “Extreme Conditions’ in Notes to Passengers.

General Enquiry

Express Appreciation

If you wish to compliment our staff for their services, you can express your appreciation to him/her in person, or complete the Online Appreciation Form to show your gratitude.

Report Lost Item(s)

If you left anything on the school bus, please fill out the Online Lost Item(s) Form.  We will contact you as soon as possible to arrange for claims once we have found the item(s).

In general, we only keep lost items for three months (perishable items, such as food and drinks, are disposed of immediately or kept for a shorter period of time based on the condition).  We dispose of items that are unclaimed and overdue in an appropriate manner.

Online Feedback / Enquiries

If you have any feedback or enquiries about the school bus service, please complete the Online Feedback / Enquiry Form.  Your valuable feedback helps us to continuously enhance our school bus service.

Address

Transport Office
LG, Security & Transport Building,
The Chinese University of Hong Kong,
Shatin, N.T.

HotlineEmailFax

General Enquiry                3943 7990
Rehabus Service               3943 7992
Maintenance Workshop  9234 1300

transport_office@cuhk.edu.hk
rehabus@cuhk.edu.hk

2603 5499